Vext is a premier systems engineering house based in Casablanca, Morocco. We build AI products and own the hard parts ourselves: low-level DSP in C/Rust, sub-280ms Moroccan Darija telephony voice agents, ERP integrations (SAP, Sage), and 100% sovereign Moroccan infrastructure.

How does Vext Voice handle Moroccan Darija without hallucinating?

Vext Voice uses acoustic models fine-tuned on 1,400+ hours of multi-region Moroccan Darija with code-switching support for French and Classical Arabic. State transitions are governed by deterministic finite-state machines (FSM) linked directly to database transactions, preventing hallucinations.

Can Moroccan enterprises get up to 80% Tatwir Digital subsidies to work with Vext?

Yes. Vext is an accredited technical consultancy under Maroc PME programs. The Tatwir Digital framework co-finances up to 80% of eligible systems engineering, digital transformation, and cybersecurity projects up to 1,000,000 MAD.

Is Vext compliant with Moroccan CNDP Law 09-08 and data sovereignty?

Yes. All model inference, telephony recording, customer data, and database storage reside exclusively within sovereign Moroccan data center nodes in strict compliance with CNDP Law 09-08.

Sector Architectures

Built for your industry.
Tailored to real operational reality.

We don’t believe in generic digital templates. We understand the specific phone rushes, ERP schemas, and field dispatch dynamics across key sectors in Morocco and internationally.

Clinics & Healthcare Polyclinics

Automated 24/7 patient triage, appointment bookings, and secure lab result routing without physician overhead.

•Secretaries overwhelmed by repetitive appointment rescheduling during active patient check-ins

•High rate of patient no-shows (25–35%) without automated multi-channel phone and WhatsApp confirmation loops

94% Calls answered on 1st ring

Trades, Construction & Field Services

Capturing job requests from job sites, dispatching technicians, and quoting without manual paperwork.

•Foremen cannot take calls while working on high-voltage equipment or noisy construction sites

•Quotes delayed by days because notes remain trapped on paper notebooks or WhatsApp voice notes

100% Capture of emergency breakdown calls

Property, Syndic & Real Estate

Resolving tenant incidents, managing syndic fee inquiries, and qualifying buyer leads round the clock.

•Syndic hotlines flooded with repetitive balance and maintenance complaints

•High-value property buyer inquiries lost over weekends and evenings

80% Queries resolved on call

Retail & E-commerce Cash-on-Delivery

Validating orders, confirming delivery addresses in Moroccan Darija, and slashing return-to-origin rates.

•Call center agents spend hours calling unresponsive COD buyers

•High return-to-origin (RTO) shipping fees eroding merchant margins

-42% Return-to-origin (RTO) rate

Logistics, PortNet & Transport

Tracking containers, automating customs declarations (DUM), and synchronizing driver dispatches in real time.

•Customs clearance files delayed by manual data re-entry from PortNet

•Truck drivers missing critical pickup windows due to lack of real-time voice updates

-65% Demurrage & storage penalty fees

Manufacturing & Industrial Plants

Bridging shop-floor maintenance alerts, raw material delivery status, and production reporting into ERPs.

•Machine maintenance alerts trapped on whiteboards or verbally reported with delay

•Slow raw material replenishment causing unplanned line shutdowns

-31% Unplanned machine downtime

Public Sector, Utilities & Citizen Hotlines

Answering high-volume citizen hotlines, managing water/electricity outage reports, and guiding administrative paperwork.

•Switchboards completely jammed during regional utility outages or storm damage

•Citizens frustrated by long hold times and repetitive identity questions

0 sec Citizen hold time during outages

Built for your industry. Tailored to real operational reality.