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Sector Architecture

Public Sector, Utilities & Citizen Hotlines

Public utilities (water, electricity distribution) and municipal authorities in Morocco experience massive call spikes during seasonal storms, billing cycles, or pipeline disruptions. Vext provides carrier-grade voice agents capable of handling tens of thousands of concurrent citizen calls in Moroccan Darija and Classical Arabic.

0 sec
Citizen hold time during outages
98.5%
Citizen satisfaction score
100%
Sovereign CNDP data protection

Operational & Technical Bottlenecks

  • •Switchboards completely jammed during regional utility outages or storm damage
  • •Citizens frustrated by long hold times and repetitive identity questions
  • •Lack of automated dispatch to emergency municipal repair crews

Vext Engineering Deliverables

  • Voice AI handles 10,000+ concurrent incoming calls with zero wait time
  • Citizen geo-locates incident via street name or meter reference in Darija
  • Automated ticketing and SMS incident updates sent directly to citizen
"Regional water and electricity utility in the Casablanca-Settat region absorbed 45,000 inbound citizen storm inquiries in a 48-hour period with zero dropped calls."

Standard Sector Integrations

Municipal GIS MapsOracle Utilities / SAP IS-USMS Gateway (EnvoiSMS)National CNDP Identity Registry