Clinics & Healthcare Polyclinics
Medical practices and polyclinics in Casablanca and across Morocco face high call volumes during morning peak hours (8:00 AM to 11:30 AM). Unanswered calls mean delayed patient care and lost consultation fees. Vext deploys sovereign voice telephony agents directly integrated with electronic health records (EHR) and agenda systems, communicating naturally and directly in Moroccan Darija, French, and Standard Arabic.
Operational & Technical Bottlenecks
- •Secretaries overwhelmed by repetitive appointment rescheduling during active patient check-ins
- •High rate of patient no-shows (25–35%) without automated multi-channel phone and WhatsApp confirmation loops
- •Strict CNDP Law 09-08 and medical confidentiality regulations preventing foreign cloud AI wrappers
Vext Engineering Deliverables
- Voice AI answering patient calls in Moroccan Darija, French, and Standard Arabic with sub-280ms latency
- Direct bidirectional SQL/API synchronization with clinic agenda software and hospital billing modules
- Automated cancellation refill engine and priority triage classification for urgent medical requests
Production Workflow Pipeline
Deterministic, event-driven execution architecture from carrier ring to database commit.
Inbound SIP Ring
Carrier SIP trunk lands call directly on local Casablanca node with sub-35ms VAD.
Language & Specialty Triage
Acoustic model identifies patient intent (Cardiology, Radiology, Pediatrics) and language.
Live Agenda Verification
Queries clinic EHR database for free doctor slots and reserves selected timestamp.
SMS / WhatsApp Confirmation
Dispatches instant booking confirmation with GPS location and prep instructions.
Quantified Financial ROI & Labor Recovery
A 20-physician polyclinic recovers 42 hours of weekly receptionist labor and recaptures an estimated 145,000 MAD monthly in previously lost consultations.