Sector Architecture
Trades, Construction & Field Services
Electrical, plumbing, HVAC, and civil engineering companies in Morocco lose thousands of Dirhams when project managers on site cannot answer calls from new commercial clients. Vext captures addresses, schedules site visits, and updates ERP jobs automatically.
100%
Capture of emergency breakdown calls
4.2h
Saved per technician per week
<10min
From call to technician dispatch
Operational & Technical Bottlenecks
- •Foremen cannot take calls while working on high-voltage equipment or noisy construction sites
- •Quotes delayed by days because notes remain trapped on paper notebooks or WhatsApp voice notes
- •Inaccurate address and parts capture causing duplicate visits and wasted technician travel time
Vext Engineering Deliverables
- Vext Voice agent qualifies address, breakdown severity, and ingests photos sent via WhatsApp
- Auto-generation of preliminary quote drafts directly into Sage 100 or Odoo
- GPS-aware technician routing to optimize morning itineraries and minimize fuel expenses
Quantified Financial ROI & Labor Recovery
Recovers 18 management hours weekly per team and recaptures 45,000 MAD/month in previously missed breakdown service calls.
"Major HVAC contractor in Mohammedia & Casablanca reclaimed 18 hours of weekly project manager overhead and increased emergency service revenue by 29%."
Standard Sector Integrations
OdooSage 100WhatsApp Business Cloud APIGoogle Maps Matrix API